Verification basics

Luckygem Casino: Your withdrawal is waiting on the check

A licensed casino has to know who plays, so Luckygem Casino checks your identity and usually finishes within 44 hours.

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Licensed operatorALSI-496296 from Anjouan Offshore Finance Authority

Clear answers, fast

Read the check at a glance

The paperwork looks heavy until you see who does it and how long it really takes.

Who checks

Luckygem Casino LLC

Under which license

Anjouan Offshore Finance Authority, ALSI-496296

How long

44 hours

When it is mandatory

Before your first withdrawal

Where to ask

[email protected]

Minimum age checked

18+

At the document screen

You, at the upload screen

Here is the whole path from the documents tab to a cleared account, in four moves.

Your missing slots

Open your profile and look for the section marked with your name and a small shield. Both slots show what is still missing, so nothing is a surprise later.

Corner-to-corner photo

Photograph the photo page flat, in daylight, with all four corners inside the frame and no glare across the face. A library card scan or a cropped phone shot usually comes back.

Send the whole page

Use a bill or bank letter dated within the last three months, showing your name and full address. Screenshots and folded envelopes hide the address, so send the whole page.

The 44-hour window

Uploaded files sit in review for up to 44 hours, and the status bar moves once a checker opens them. If a line comes back marked, resend only that one item.

What you send

The papers behind your account

After this table you will know exactly which copy goes in which slot, and why.

Proof of identity

ConfirmsYour name and date of birth

Must showPhoto page, all four corners, in colour

Proof of address

ConfirmsWhere you actually live

Must showName and full address, dated within three months

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showFirst six and last four digits, name visible

What the check unlocks

The four moments a check lands

Four moments in your account life where the licence asks us to confirm who you are.

Prove the new method

A card, wallet or PayID you add for the first time needs a photo of that method, so the account money leaves matches the account it came from.

Before the cash lands

Your first cashout is the deadline set by the licence, so identity and address papers are checked before any payout leaves the casino.

Show your date of birth

A date of birth on file that reads under 18 triggers a one-off identity review, because gambling here starts at 18.

Bigger limit, extra paper

A higher deposit limit is a bigger spend, so a source of funds paper is requested at that point rather than as a routine step for everyone.

Show us where the money started

Our licence from the Anjouan Offshore Finance Authority (ALSI-496296) makes this check a duty, not a suspicion. Luckygem Casino applies it to keep laundering out of the games, and a normal salary or savings answer is enough.

One or two of these usually answers the question.

Recent payslips from your employer
Bank statement showing salary credits
Tax return or income summary
Proof of a savings or term deposit
Sale paperwork for an asset

Resend it the clean way

Cropped or unreadable image. Text edges, glare or a corner cropped out of frame leave the checker unable to read every line, so the file is sent back. Lay the document flat in daylight Capture all four corners in one shot

A bill past its date. A utility bill or bank letter dated longer ago than our address window fails, because it no longer proves where you live now. Pull a bill from this month Check the date before sending

A name that does not match. A nickname, maiden name or a shortened street on your profile will not line up with the document, so the match fails. Use the exact name from the ID Copy the address letter for letter

No surprise before payout

The plain answers you came for

Clears up the worry that the request is personal or that your files get lost.

Why does the casino ask where my money comes from?+

The source of funds step sits inside the AML rules that come with our licence, so it runs on every account sooner or later. It is a routine check, not a suggestion that anything is wrong. Tell us how you fund play and back it with a short document.

Can I send my documents from my phone?+

Yes. A photo taken in good light works as well as a scan, as long as all four corners show and no glare hides the text. Keep the file under the size limit shown on the upload screen. Most players finish the whole set this way.

Who licenses Luckygem Casino and under what number?+

The Anjouan Offshore Finance Authority licenses Luckygem Casino LLC, company number 990398, under licence ALSI-496296. That regulator requires identity and AML checks before money leaves the account. You can quote the licence number in any message to support.

How protected are my documents after upload?+

Your files travel over 256-bit SSL encryption and reach a team that handles them only for the check. Nothing gets shared for marketing, and the eCOGRA and QUINEL audits cover how we handle player records. Write to [email protected] with any question about your data.

My name changed since my ID was issued, what now?+

Send the ID you hold plus the document that proves the change, such as a marriage certificate or a deed poll copy. A matching name across your profile and your papers clears the check in one pass. Reach [email protected] if the two cannot match.

When at the latest do I need to be verified?+

Before your first withdrawal, at the latest, because the licence forbids paying out an unverified account. We may ask earlier, at registration or at your first deposit. The whole review usually takes about 44 hours from the moment the last file lands.