Reach support

Contact Luckygem Casino support now

By the time you need a human, chat, e-mail and phone are all waiting, because Luckygem Casino support answers around the clock every day.

Talk to support Anjouan licensed since 2018

Paid today

821,272 A$

1,997 Playing now

Licensed operatorALSI-496296 from Anjouan Offshore Finance Authority

Fast payoutsA$33M paid weekly, average withdrawal in 24 minutes

Data protection256-bit SSL encryption on all transactions

Three ways to a human

Which channel suits your question?

This block settles which of the three lines matches your question, before you commit to one.

Live chat line

Best for a quick nudge on a bet, a bonus or a login, answered by a person in about four minutes, day or night.

Open chat

A reply you can keep

Best for documents and anything needing a trail: write to [email protected] and expect a reply in around twelve hours, whatever the hour you send it.

Write now

Voice instead of typing

Best when talking beats typing: call +61 2 0906 5725 (AEST) and reach the team in roughly five minutes, on any day of the week.

Call now

Keen to be understood

Support that lands in your own hours

The moment your question lands in a different time zone, this block shows who picks it up and when.

How to reach

Phone in Australia+61 2 0906 5725

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

SupervisorAnjouan Offshore Finance Authority, ALSI-496296

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Luckygem Casino support works best with details

Line these five up first and most questions clear in a single reply.

Your registered e-mail address
A screenshot of the error
Deposit date and amount
Payment method and last four digits
Your account verification documents

Straight to the right desk

Fewer forwards when you pick right

Reading this first means your e-mail lands on the desk that can actually fix it.

Your account

General help[email protected]

Document checks[email protected]

Money

Deposits and payouts[email protected]

Everything else

Complaints[email protected]

Privacy requests[email protected]

Partnerships[email protected]

Proof of who is behind it

Know who runs Luckygem Casino

Settles which company holds your money and which licence covers your play.

The company

Legal nameLuckygem Casino LLC

Company number990398 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-496296

Written contact

Support e-mail[email protected]

Luckygem Casino complaints

Follow the steps in order

Leaves you holding a reference number and knowing where to escalate next.

Which inbox takes complaints?

By the time a reply misses the mark, you already have a ticket. Send the details to [email protected] and the desk picks it up as a separate case.

Before and after you get a name

Within the first exchange the team hands you a reference number and the name of the person handling it, so nothing gets lost between shifts.

From queue to senior eyes

Ask in writing for a manager review of the same reference. A supervisor then reads the whole thread again and replies with a decision you can keep.

A written trail for outside review

Should the outcome still leave you short, take the reference and your evidence to the Anjouan Offshore Finance Authority, the regulator that issued licence ALSI-496296.

Answer times

Know when a reply lands

Tells you which channel answers within minutes and which waits overnight.

Live chat

Chat hours24/7 support available

Chat first reply4 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+61 2 0906 5725

Phone wait5 minutes

Answers without the wait

Less waiting, more answers

Every reply here follows the same brisk, plain-English standard our support team keeps all day.

trustHow long does closing my account take?+

Closure usually completes within a day once you confirm it in writing. Send the request from your registered email address so the team can verify it is really you. Any remaining balance is paid out to your verified payment method before the account shuts.

trustWhere do I request a copy or deletion of my personal data?+

Write to the privacy desk and state whether you want a copy or deletion. The team confirms your identity first, then sends the data or removes it within the timeframe set by the regulator. Nothing is actioned until that check is complete.

trustWhen should I escalate if the answer is not satisfying?+

Escalate to the complaints inbox if a first reply leaves you unsatisfied. A senior handler reviews the matter and responds with a decision in writing. Should that still not resolve it, you may take the dispute to the Anjouan Offshore Finance Authority.

trustCan I get verified faster than the standard window?+

Allow up to 44 hours for identity checks to clear. Most players are verified well sooner, and you will hear from the verification desk either way. Have your proof of identity, proof of address and payment method confirmation ready to speed it up.

trustWhere is the operator registered and licensed?+

Luckygem Casino LLC operates under the Anjouan Offshore Finance Authority, licence ALSI-496296. The company is registered as number 990398 (Anjouan), with its address at Bandar Salaam, Mutsamudu. That registration and licence cover the casino's operations.

trustWhere can I get support in my own language?+

Help is available in English, German, Finnish and Norwegian. A player in Australia reaching the team will be answered in English as standard. Ask for another language at the start and the right agent picks it up.