Before your next session

Responsible Gambling at Luckygem Casino

Play only from 18, and every account at Luckygem Casino carries deposit limits, loss limits, session time reminders, self-exclusion options and reality checks.

Set a deposit limit

Licensed operatorALSI-496296 from Anjouan Offshore Finance Authority

Five essentials

Your Luckygem Casino essentials, in five lines

You will have the age, licence, register, helpline and contact facts in one place.

Minimum age18+

Licence heldAnjouan Offshore Finance Authority, ALSI-496296

National exclusion registerBetStop

Gambling helpline1800 858 858

Limit questions[email protected]

In your account

What can I switch on in my account?

Every account opens with these controls already there, because entertainment works best with edges in place.

How much can go in?

A ceiling on how much can be added to the account keeps your spending where you planned it; switch it on before your first spin of a session, not after a loss.

Stop at a set loss?

A cap on net losses ends a session once the night has cost a set amount; it suits anyone who wants a stopping point fixed in advance rather than decided in the moment.

Session time reminders

A gentle nudge at intervals you choose brings the clock back into view; turn it on when you play between other commitments or tend to lose track of the hours.

A real break from playing

Closing your account to play for a stretch of time removes the temptation entirely; choose this when a break needs to be stronger than a limit you can talk yourself past.

Facts before the feeling

A reminder before the session shows how long you have been playing and what it has cost; set it when you want the facts in front of you rather than a feeling.

Your own ceiling

You want a limit on your spending

Four steps in your own account, at your own pace, without a phone call to anyone.

Signed in, ready to choose

Sign in with your email address and open the profile menu at the top of the screen; check that your name and details are the ones you expect.

One place for every control

Inside the profile, look for the responsible gambling section; every limit and control sits there rather than in the games area.

Choosing your control

Pick the control you want: deposit, loss, session reminders or a break; read the wording once so you know what changes for your account.

Does it show now?

Save the change, then reopen the section and check the figure is showing; if it is not, our team is on live chat, email or phone around the clock.

Clarity before it gets heavy

Your account shows the honest part: session length, deposits, time at the table. Noticing these signs early keeps a night out from becoming a problem, and a limit or a pause is the first step.

Read these as everyday signals, not as a verdict on who you are.

Chasing a loss with a bigger deposit
Playing past the time you planned
Checking the balance more than the game
Keeping play quiet from people at home
Borrowing money to keep the session going
Feeling flat when you are not playing
Spending bill money on a session

Ready to talk

When you would rather not carry it alone

This block settles where the free, confidential conversations are, and that none of them costs you anything.

National Gambling Helpline

The National Gambling Helpline answers at any hour, every day of the year, offering free and confidential counselling by chat, email or phone for players and relatives. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings for people who gamble, held in person and online across Australia, where players and relatives speak openly with others; meeting lists are free to find. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt, open on weekdays, helps players and relatives sort out repayments and speak to the people they owe without cost. ndh.org.au

The three lengths of a break

Brief account pause. Inside your account, a short pause closes play for a window of hours or days. When the window ends, play opens again on its own, which suits a busy week or a reset. You start it from the account.

Long account closure. From the same settings, self-exclusion closes your access for months, not days, and it cannot be undone before that period runs out. Choose it when a pause would not hold, and plan for what you will do instead.

The BetStop register. BetStop is the national register run by the Australian Government: a minimum of three months, up to a lifetime, and it cannot be shortened. It covers licensed online and phone wagering providers. Applying online takes about five minutes, and a support person can be nominated. betstop.gov.au

Again at the screen

A pause is short, an exclusion is not

Worth a read when a limit, a pause or a helpline is on your mind.

Does the account section work the same on my phone?+

Yes. Opening the site on a phone shows the same account section as a desktop, with deposit limits, loss limits and the rest in the same place. Login as usual and the controls follow you across devices.

Can I come back before my self-exclusion finishes?+

No. Chosen self-exclusion runs for the whole period you picked and cannot be cut short inside the account. Requesting a shorter term is not offered, so pick a length that gives you real distance from play.

Who can a worried family member ring about gambling?+

Relatives are welcome to ring the National Gambling Helpline on 1800 858 858, available 24 hours a day, every day of the year. Free chat and email counselling sit alongside it, with a directory of local services.

What changes in the account during a short pause?+

While a pause is on, the account stops accepting bets and play stays off until the chosen stretch ends. Once it lifts, you decide whether to keep playing, set firmer limits or ask for a longer break.

Where do I ask for my account to be shut for good?+

Write to [email protected] and ask for permanent closure of your account. Support confirms it and your access and details are handled from there, so no further play is possible on that account.

What if a limit no longer suits the way I play?+

Every limit is adjustable later in the same account section where you set it. Reviewing it before a session, rather than in the middle of one, keeps the choice calm and deliberate.